Firm self-service technology readiness
نویسندگان
چکیده
منابع مشابه
The effect of service employees' technology readiness on technology acceptance
As much of the work of service employees is supported by IT, the quality of the service often depends on how the technology is used. Most employees only use a fraction of the functionality available on their desk-top. This may also depend on their personality. We performed research on the relationship of personality and technology acceptance. In our study we combined the technology readiness in...
متن کاملExploring Self - Service Technology
Self-service technologies empower consumers to do things for themselves that they could not do before. In the case of consumers’ unsatisfactory encounters with self-service technologies, however, consumers feel powerless. Self-service technology powerlessness is defined as consumers’ feelings of SST dominance. To the authors’ knowledge, this construct has not been investigated previously in the...
متن کاملExploring the Degree of Consumer Readiness for Self Service Technologies
Constant developments of technology and increases in labor costs are the two major reasons for the creation and continuous evolvement of technology-based self services. Consumers’ technology readiness should be taken into account in predicting the perception and behavior of potential consumers towards Self Service Technologies. An empirical study of consumers’ readiness to use technology based ...
متن کاملDeterminants of self-service technology adoption
With the tremendous growth of self-service technologies (SSTs) in many industries, SSTs in the context of service provision are recognized as more effective and important technologies to minimize investment costs and maximizes service quality. By means of reviewing and integrating literature in several fields, the present paper attempted to provide an understanding of this relationship in terms...
متن کاملInvestigating the future of self-service technology
In this paper we describe an ongoing research project between NCR Dundee and Abertay University to investigate the future of self-service technology for entertainment. The aim was to assess how future technologies may be utilized in building a new system or improving current approaches to content distribution. We designed a web-based survey to determine the likelihood with which users would int...
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ژورنال
عنوان ژورنال: Journal of Service Management
سال: 2015
ISSN: 1757-5818
DOI: 10.1108/josm-08-2014-0216